APAC Firms Have Prioritized AI for Process Redesign
New research indicates that financial services companies in the Asia-Pacific region are adopting AI at a faster rate than global peers.
Updated on Sept. 30, 2026 in Artificial Intelligence
Live Poll
Are you planning to adopt artificial intelligence in your own professional or business operations?
Forty-one percent of financial services firms in the Asia-Pacific region are currently redesigning key internal processes around artificial intelligence, compared to just 28% of global institutions. This shift represents a broader trend of leveraging AI to fundamentally alter business models.
Why it matters
The acceleration of AI integration in the APAC region suggests a widening gap in organizational transformation between local firms and their international counterparts. While current revenue impact remains limited to 18% of firms, the push to rebuild core workflows highlights a long-term strategic pivot.
While 41% of APAC firms are overhauling processes, 25% report little to no change, underscoring inconsistent adoption levels. Globally, 68% of firms report productivity gains and 66% report lower labor costs, despite only 18% of the total market seeing significant revenue impact.
The players
Deloitte
A global professional services firm that provides auditing, consulting, and advisory services with a focus on enterprise technology transformation.
The details
Firms are utilizing AI to deeply modify existing products, processes, and business models rather than relying on incremental updates. This process involves rebuilding key operational workflows from the ground up to integrate the technology. These efforts are intended to move beyond superficial implementation to create scalable operational shifts.
Timeline
Deloitte conducted its State of AI in the Enterprise research throughout 2026.
The Tech Race
This data updates the benchmark established by the Deloitte State of AI in the Enterprise research. It highlights a distinct competitive divergence where APAC firms are more aggressively restructuring operations than their global peers.
Employees and clients in the financial services sector will likely see rapid shifts in how products are delivered as 34% of APAC firms move toward wholesale business model changes. While 75% of firms aspire to see a revenue impact, the practical outcome for now is a period of internal volatility as workflows are rebuilt.
The takeaway
The gap between firms redesigning processes and those reporting only minor changes suggests a bifurcation in AI maturity across the global market. Readers should monitor the 75% goal for revenue impact as firms transition from testing to full-scale operational implementation in coming cycles.
Further reading
For more on how organizations are implementing these technologies, explore the Artificial Intelligence section.
Live Poll
Are you planning to adopt artificial intelligence in your own professional or business operations?
