8x8 Named Fazpass Reseller Partner of the Year
The six-year partnership now supports omnichannel authentication for over 50 major enterprise brands in Southeast Asia.
Updated on Sept. 22, 2026 in Software
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8x8 has named Fazpass as its 2026 Reseller Partner of the Year for Communications Platform as a Service (CPaaS). This recognition honors a six-year collaboration focused on customer engagement and verification services.
Why it matters
The partnership highlights the growing demand for reliable omnichannel authentication infrastructure in Southeast Asia. By integrating regional expertise with 8x8 infrastructure, the collaboration scales identity verification for major enterprise brands.
The six-year partnership leverages 8x8 CPaaS infrastructure to facilitate authentication across SMS and WhatsApp. This framework currently sustains operations for more than 50 enterprise clients, including IKEA, inDrive, Fore Coffee, TransJakarta, Paxel, and UBS Gold.
The players
8x8
A provider of enterprise communications, contact center, and voice-over-IP services focused on cloud-based CPaaS infrastructure.
Fazpass
An authentication and omnichannel engagement provider specializing in Southeast Asian market integration and verification services.
The details
Fazpass provides authentication services by routing verification requests through the 8x8 CPaaS—a cloud-based infrastructure that enables developers to add real-time communications features like voice, video, and messaging to applications. By combining Fazpass's regional market access with 8x8's global communication APIs, the companies manage omnichannel engagement for high-volume enterprise traffic. The integration ensures verification messages are delivered across diverse channels, including WhatsApp and SMS, to maintain secure user access.
Timeline
The partnership has spanned a total of six years.
8x8 named Fazpass its Reseller Partner of the Year on September 22, 2026.
The Tech Race
This collaboration reflects the broader trend of global CPaaS providers partnering with regional specialists to dominate authentication markets. It places 8x8 in direct competition with global peers by prioritizing localized integration to capture enterprise demand in Southeast Asia.
Enterprise brands utilizing this platform will see continued support for identity verification across SMS and WhatsApp channels. For the end user, this means more consistent and reliable authentication experiences when interacting with services like IKEA or inDrive.
The takeaway
The recognition of Fazpass underscores the increasing reliance of large enterprises on specialized regional middleware for global communication tasks. Market observers should watch for future CPaaS integration announcements involving these enterprise brands in other emerging markets.
Further reading
For more on the development of communication infrastructure, visit Software.
Source note: This article includes information reported by Daily Tribune.
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